Return Policy

For all cancellations and return Issues you can contact us by e-mail: always state your order number when mailing regarding your order.                                              Our address is : Fossa Hair Salon, Fossa, Killarney Co. Kerry, V93EC2Y , Ireland.

Right of Withdrawal
You have the unconditional right to cancel the purchase of a good without being obliged to state any reason.                                                                                                                                                           We must be notified of the cancellation in writing or in another durable medium (e.g. email).

If your cancellation is received whilst the order is being processed we will endeavor to retrieve it back and arrange your refund.

For a cancellation received whilst in transit, we will ask you to refuse the parcel at your door and you will be refunded once the delivered goods have been returned.

If you want to cancel at any time within the “cooling off period” of 14 working days, beginning the day after you receive the item, please note that you will be responsible for sending the goods back to us in their original condition and for the costs of returning the items to us unless we delivered the item to you in error. You will be refunded once the delivered goods have been returned.

If you order an item and we have run out of stock, we will NOT substitute it until we have contacted you first and asked you to choose a suitable replacement.

Prices and Delivery Costs

The prices as given include the statutory Value Added Tax.

Delivery Costs are charged separately and are shown separately. Delivery Costs depend on the delivery location.

Delivery / Shipment

Products are shipped using various 3rd Party Mail and Parcel Carriers; all delivery times are based upon their delivery schedules. Fossa Hair Salon cannot be held responsible for delays in delivery caused by these parties or any other 3rd Party involved. We will deliver your order to the address you specify, if this address is not accurate we cannot be held responsible for loss of goods.